Skip to Content

TERMS AND CONDITIONS OF SALE


  1. 1. Ordering & Minimum Requirements

  2. Crust & Co. provides catering exclusively for corporate and professional events.

    • A minimum order of 24 patties applies to all catering orders.

    • Minimum spend requirements may apply for delivery orders.

    • Orders must be submitted at least 48 hours in advance of the requested event date.

    • Larger events may require additional notice.

    3. Orders are not confirmed until payment has been received.

    2. Pricing

    All pricing is listed in Canadian dollars (CAD) and is subject to change without notice.

    Final pricing will be confirmed at the time of order approval. Applicable taxes will be added to all invoices.

    Delivery fees, if applicable, will be calculated based on location and order size.

    3. Payment Terms

    Full payment is required to secure all catering orders.

    • Orders are confirmed only after payment is received.

    • Crust & Co. reserves the right to cancel unconfirmed orders.

    • Payment methods accepted will be specified at the time of invoicing.

    4. 4. Cancellations & Changes

    Cancellations must be made in writing via email.

    • Cancellations made 48 hours or more before the event date may be eligible for a credit toward a future order.

    • Cancellations made within 48 hours of the event date are non-refundable.

    • Same-day cancellations are non-refundable.

    5. Order changes (quantity adjustments or item substitutions) must be requested at least 48 hours in advance and are subject to approval.

  5. Delivery Policy

         Crust & Co. offers delivery within London, Ontario and surrounding areas.

  • Delivery windows are provided at the time of confirmation.

  • Clients must ensure someone is available to receive the order at the scheduled time.

  • Crust & Co. is not responsible for delays caused by traffic, weather, or circumstances beyond reasonable control.

     If no one is available at the time of delivery, the order will be considered fulfilled.

    6. Pickup Orders

    For pickup orders:

  • Pickup time will be confirmed in advance.

  • Orders must be collected at the agreed-upon time.

  • Crust & Co. is not responsible for food quality once the order has left the premises.

  7. Food Handling & Allergies

     While we take care in preparation, our kitchen may handle common allergens including but not limited to:

  • Wheat

  • Dairy

  • Eggs

  • Soy

  • Nuts

  Clients are responsible for informing guests of potential allergens. Crust & Co. cannot guarantee an allergen-free environment.

8. Liability

Crust & Co. shall not be liable for:

  • Indirect or incidental damages

  • Delays caused by circumstances beyond our control

  • Food quality issues resulting from improper storage after delivery or pickup

Liability is limited to the total value of the order placed.

9. Force Majeure

Crust & Co. shall not be held responsible for failure to perform due to events beyond reasonable control, including but not limited to weather conditions, supply shortages, government restrictions, or emergencies.

10. Acceptance of Terms

By placing an order, the client confirms they have read, understood, and agreed to these Terms & Conditions.

Crust & Co. reserves the right to refuse service at its discretion.